OVERVIEW

Hi Willie

Since the early 1990s, in my roles as CEO of the above organisations, I have requested that you assist me in some major turnaround and cost reduction change programmes.  Despite substantial differences in the sectors concerned, these programmes have required the development and implementation of new processes, systems, behaviours and skills and have always resulted in greater productivity leading to substantial savings in costs and smarter ways of working. Most importantly, I am pleased to say that they have always delivered a substantial return on investment

The key to success was that you were able to field eminently experienced candidates for the different  tasks to be undertaken and they, in turn, adopted a no-nonsense approach to telling it like it is and ensuring, in conjunction with senior management, that the new ways of working were adopted and fully embedded. This experience was put to the test in Express Dairy, several companies in BET (now Rentokil Initial) and Exel Logistics.

The effectiveness and disciplines of the consulting team was critical for the shift in behaviours leading to changed attitudes and successful implementation of new processes and skills. In fact it was not always necessary to make radical changes only to ensure that the requirements of all roles were being fully delivered. Your project managers and specialists had good technical knowledge but also the experience and capability to work with employees and managers at all levels to raise their awareness of how things could be done better and to ensure that they carried out the basic routines and disciplines agreed as part of the project solution.

It remains true to this day that success can only be delivered through people. That, however, requires the script to be right and for those involved to have good and effective leadership

Best wishes,

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Terry Stockley

former CEO of Iniital Textile Services, Express Dairies, Exel Logistics

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